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One in every five Cleveland water accounts fall behind as shutoffs resume

The number of people behind on their water bills in the Cleveland area has tripled during the pandemic. Now, almost one in every four water accounts are behind by at least one bill, as the city has resumed water shutoffs for nonpayment. Everyday people like 63-year-old Janet Gill-Cooks are struggling to pay their utility bills, and to navigate the systems of assistance that are available for utility bills. What can be done about this problem?

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